Mac Doesn't Find the myTRACKS During Upgrade Install
Issue: You are trying to install an update (firmware, instrument or set) using a Mac. After clicking Connect to myTRACKS the computer is unable to find the myTRACKS.
- In your Mac's Settings, go to Privacy and Security. Look for Allow accessories to connect (This is only available on some Macs). If you see this, please change it to Always, and try the myTRACKS upgrade again.
- If that doesn't resolve the issue and your Mac has only USB-C ports, don't use the cable that shipped with your myTRACKS, instead try connecting the myTRACKS directly to your computer using a USB-C to USB-C cable.
- Restart your Mac