Mac Doesn't Find the myTRACKS During Upgrade Install

Issue: You are trying to install an update (firmware, instrument or set) using a Mac.  After clicking Connect to myTRACKS the computer is unable to find the myTRACKS.

  1. Restart your Mac.
  2. If that doesn't resolve the issue and your Mac has only USB-C ports, don't use the cable that shipped with your myTRACKS, instead try connecting the myTRACKS directly to your computer using a USB-C to USB-C cable.
myTRACKS: There's a Fix for That!