On rare occasions, uploading a new Set or Sound pack may fail. Generally, you will know if the upload failed if you see two blinking red lights when you turn your myTRACKS on after the upload, and then powers off. It is also possible that your myTRACKS will power up, and then freeze. If your myTRACKS freezes, please unplug the USB cable and remove, then reinsert one of the batteries to recover. You will need to try the same upload again to get your myTRACKS working.
Usually a second attempt at the upload will fix the problem. Try the same upload again to see if it works. Make sure you do the exact same upload again to fix the problem. For example, if you tried to upload a Sound pack and it failed, attempt to do another Sound pack. If you tried to upload a Set and it failed, attempt another Set upload.
We have found that sometimes plugging in the myTRACKS directly to a computer, instead of a USB hub, can help improve reliability.
We have also found that unplugging other USB devices from your computer’s USB can also help with upload reliability. If you can unplug all non-critical USB devices, and plug the myTRACKS directly into your computer’s USB port, the upload should work.
Please make sure you are using the latest version of the Google Chrome browser to do the uploads.
If the upload is still not working, please contact support@blipblox.com
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